Astrid Hébert

Since April 2007: Director of Sales, Novotel Beach Resort Panwa Phuket, (Base in Bangkok)
- In charge of the sales department, yield management and web distribution
- Responsible for all markets, domestic and oversea
- Opening new markets, increase the ARR and OCC
- Attend consumers shows and international trade shows
- Preparing budget 2008 & 2009 and sales and marketing plan
- supervise rsvn and revenue departments

September 2006 Novotel Beach Resort Panwa Phuket, Phuket, Thailand

Distribution manager:
- web distribution, advertising and promotions
- Implement the rate parity
- Dynamic pricing / revenue management
- Reporting directly to the General Manager


Guest Relations Manager:
- caretaker service and VIP process
- daily Front office operations,
- conducting hotel’s inspection for travel agent
- Reports: monthly rooms division report (MIS), DPF, revenues and expenses forecast, end-of-month profit and lost documents.


April- September 2006: Ibis Thailand ( Ibis Siam Bangkok and Ibis Huamark Bangkok) Openning hotels, Accor Group.

Position in Sales and Marketing:
- Markets: embassy, NGO, United Nations, Chamber of commerce and Accor Corporate key account
- Prospecting new account, creation of NGO data base,
- Public Relation during chamber of commerce networking event; competitors survey.
- Others departments: Rooms division, GSA and reservation, training on TARS system, Manager on Duty at Ibis Huamark.

April – July 2005 Head Office of the "DesignHotels" Hotel chain, London, England.

- Elaboration of International Data Base ( TO, travel agency, futur partners),
-Workshop event assistante, Contact with luxury tour operators in order to promote our establisments.

April – August 2004 Sofitel Central Plaza Bangkok ( 5 stars), Bangkok, Thailand.

Management position ( rooms division) : Front office Assistant manager, Tour Coordinator, Guest Office Services, Floors supervisor and sales department in charge of the new hotel’s strategy plan ( SWOT, competitors analysis, visits and marketing actions).

missions de bénévolat pour l'association Emmaus : camps de volontariat d'été en 2005

Natation et voyages

Software: Words, excel, power point, project